POLICIES
All sales are final and non-refundable.
There are no refunds or exchanges for single ticket purchases.
Season Subscribers may exchange their production tickets free of charge for any performance for the same production when exchanged at least 48 hours prior to their originally ticketed performance. Tickets may not be exchanged from one production to another. (All Subscribers who exchange into a more expensive performance will also be charged the difference in the ticket price.)
To exchange a ticket, please call (760-206-2066 ext 101) or email our Box Office. When calling outside of our open hours, please leave a message detailing your name, the date of your original ticket and which date you would like to exchange to.
If your plans change and you are unable to use your ticket, you may give your tickets to friends or family. You may also convert your ticket into a tax-deductible contribution to CVRep.
Inclement weather is not a cause for a refund, or a last-minute exchange. In extraordinary circumstances when a performance is cancelled or postponed for any reason (including, but not limited to weather), patrons will be alerted with updated performance details via email, text, phone. Details will also be posted on our social media channels and our website.
For the safety of our staff, crew, performers and patrons, no animals are allowed in the theatre. The only exceptions are for service animals that have been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.
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For the comfort, safety and enjoyment for all, please contact the theatre in advance if you are intending to bring a service animal to a performance. Not all performances are recommended for service animals due to sounds, flow of actors, etc. Accessible seating is limited, and we can advise which performances have existing availability.
Service animals must be leashed / under the control of their handler at all times. Disruptive / out-of-control service animals will be asked to be removed from the premises immediately.